Credit guide

Key information

This Credit Guide and Quote is provided by Better Money Pty Ltd (ABN 95 668 432 086), as an authorised credit representative 552640 of Access Lending Group Pty Ltd (ABN 70 648 921 957), Australian Credit Licence 531308. Our address is 999 Nepean Highway, Moorabbin VIC 3189. Our contact details are phone 1300 664 681 and email info@bettermoney.com.au.

Our credit services

We will assist you to select a loan or lease to meet your needs. The credit providers we most commonly use are Secure Funding (Liberty), Pepper Money, Latitude Financial Services, Plenti, Money 3 and Finance One, although we do use others. The full list is in the Credit Provider Schedule.

Information we will require from you

We are obliged to ensure any loan or lease we suggest or assist you to apply for, including an increase to an existing credit limit, is not unsuitable for your purposes. This includes if the loan or lease does not meet your requirements or objectives, if you are unable to make the repayments, or you could only do so with substantial hardship. Therefore, we will need some information from you. It is important that the information you provide is entirely accurate.

Copies of our assessment

At any time within 7 years of us providing you with credit assistance, you may request a copy of the preliminary credit assessment. We will provide you with this documentation within 7 business days of receiving your request. However, if your request is more than 2 years after the date of our Credit Quote, we may take up to twenty one business days after receiving the request.

Fee for our services

We may charge an origination fee when providing credit assistance, although this is only payable should the loan proceed. It is a one-off fee, payable at loan settlement. We may charge you between zero and two thousand five hundred dollars as an origination fee. This fee may be paid directly to us, or as part of the loan disbursements. If via loan disbursement, this will increase your loan by the fee amount.

Fees payable by you to third parties

When the application for a loan or lease is submitted and ultimately proceeds to settlement, you may be required to pay fees to third parties associated with the application, such as the credit provider’s application fee, security registration fee, inspection fee or other fees. If applicable, these will be detailed in the Credit Proposal document and provided to you before you apply for finance. You can ask us how they are worked out.

Commissions received by us

Commissions may be payable to us by the credit provider for any loan or lease that is settled. The amount varies between lenders and the amount of credit that you receive. These are not directly payable by you, and these will be disclosed within the Credit Proposal document that will be provided to you before applying for finance. You can ask us for an estimate of these commissions and how they are worked out.

Commissions payable by us

If you are referred to us by a third party, we may pay that entity a commission for the introduction of your business. For example, we may pay commissions to real estate agents, car or boat dealerships and accountants. These commissions are not directly payable by you. You can ask us for an estimate of these payments and how they are worked out.

Complaints

We hope that you are pleased with our service, although if you do have a complaint you can contact our Complaints Officer on 1300 664 681, by email via info@bettermoney.com.au, or by mail to the address listed in the Key Information section above. Please provide us with as much detail as possible in your complaint so we can address it promptly and hopefully resolve it to your satisfaction.

If you are not satisfied with the outcome of our attempt to resolve your complaint, you may refer the matter to the Australian Financial Complaints Authority on phone 1800 931 678 or by writing to GPO Box 3, Melbourne VIC 3001. The Australian Financial Complaints Authority is a no-charge external and independent dispute resolution service.

Acknowledgement and agreement

When you sign this document you acknowledge that you have read its contents and understand them. You acknowledge and agree that you will pay us up to the maximum quoted fees and charges for our services if we obtain approval for your loan and it subsequently settles. You understand that the fees may be between zero and two thousand five hundred dollars and will be included in the loan amount or lease repayments unless you have instructed otherwise. You acknowledge and consent to receiving this Credit Guide and Quote and any other disclosure documents, such as the Credit Proposal, by electronic means. That consent is based on your understanding that paper disclosure documents may not be provided and that you will check your nominated electronic communication means for receipt of these documents. You may withdraw your consent to receive these disclosure documents electronically at any time by contacting us using the details above.

See also our Privacy Policy and Consent. Better Money Pty Ltd ABN 95 668 432 086, Authorised Credit Representative 552 640 of Australian Credit Licence 531308.